Privacy Policy

At Crusader Claims RCM LLC, we operate a Revenue Cycle Management (RCM) service that assists healthcare providers with medical billing, claims processing, and related financial services. We are committed to protecting the privacy and security of the information we handle. As a business associate under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), we process Protected Health Information (PHI) on behalf of our healthcare provider clients (covered entities). This Privacy Policy describes our practices regarding the collection, use, and disclosure of information through our website (www.crusader.claims) and in connection with our services. Please read this Privacy Policy carefully. By accessing or using our Site or services, you acknowledge that you have read and understand this policy.

1. Information We Collect From Website Visitors:

Non-Personal Information: We may collect anonymous data such as IP addresses, browser type, device information, referring pages, and usage patterns through cookies, web beacons, and analytics tools (e.g., Google Analytics). This helps us improve the Site's functionality and user experience.
Personal Information: If you contact us via forms, email, or inquiries (e.g., requesting a demo or consultation), we may collect your name, email address, phone number, company name, and any details you provide.

In Connection with Our RCM Services:

We receive and process PHI from our healthcare provider clients, including patient names, dates of birth, medical records, diagnoses, treatment details, insurance information, and billing data. This is solely for providing revenue cycle management services (e.g., claims submission, payment posting, denial management).
We do not collect PHI directly from patients via our Site.

2. How We Use Information Website Information:

To respond to inquiries, provide information about our services, and improve the Site.
For analytics, marketing (with consent where required), and security purposes.

PHI in Services:

Exclusively for Treatment, Payment, and Healthcare Operations (TPO) on behalf of our clients, as permitted under HIPAA.
Examples: Submitting claims to insurers, processing payments, managing denials, and reporting to providers.
We may de-identify PHI for internal analytics or aggregate it for benchmarking, in compliance with HIPAA.

We do not use or disclose PHI for marketing, sale of data, or any purpose not authorized by our Business Associate Agreements (BAAs) with clients.

3. How We Share Website Information:

With service providers (e.g., hosting, analytics) under confidentiality agreements.
As required by law, or to protect our rights/safety.

PHI:

Only as directed by our healthcare provider clients or permitted/required under HIPAA and our BAAs.
With subcontractors (sub-business associates) who sign BAAs and assist in services.
To payers/insurers for claims processing.
In de-identified or aggregate form where no individual can be identified.

We do not sell PHI or share it for unrelated purposes.

4. HIPAA Compliance and Security:

We maintain administrative, technical, and physical safeguards to protect PHI in accordance with HIPAA Security Rule standards, including encryption, access controls, audit logs, and employee training. In the event of a breach involving PHI, we will notify affected clients as required by HIPAA and assist with their notification obligations. Our clients (healthcare providers) are responsible for providing patients with their own HIPAA Notice of Privacy Practices.

5. Cookies and Tracking Technologies:

Our Site uses cookies for essential functions, analytics, and performance. You can manage cookie preferences via your browser settings. We do not track users across third-party sites for advertising.

6. Your Choices and Rights:

Website Visitors: You may opt out of communications or request access/deletion of your personal information by contacting us (see below).
Patients: Rights regarding PHI (access, amendment, restrictions, etc.) should be directed to your healthcare provider, as they control the information.
For California residents (CCPA/CPRA) or other state privacy laws: If applicable, we provide rights to know, delete, or opt out of "sales" (though we do not sell data).

7. Children's Privacy:

Our Site and services are not directed to children under 13. We do not knowingly collect personal information from children.

8. Links to Third-Party Sites:

Our Site may link to external websites (e.g., client portals, payers). We are not responsible for their privacy practices.

9. Changes to This Policy:

We may update this Privacy Policy periodically. Changes will be posted here with an updated effective date. Continued use of the Site constitutes acceptance.

10. Contact Us:

For questions about this Privacy Policy, website practices, or service-related privacy: Crusader Claims RCM LLC
1025 Peerless Xing NW

Cleveland, TN 37312
Email: info@crusader.claims
Phone: 423-322-9727