top of page

Privacy Policy

Effective Date: December 23, 2025

​

At Crusader Claims RCM LLC, we are committed to protecting the privacy and security of all information we handle. As a HIPAA Business Associate, we process Protected Health Information (PHI) on behalf of healthcare providers. This Privacy Policy explains how we collect, use, and protect information through our website and services.

​

1. Information We Collect
​

Website Visitors

  • Non-personal data (IP address, browser type, usage data) via cookies and analytics.

  • Personal information (name, email, phone, company) when you contact us or request a consultation.

​

RCM Services We receive and process PHI from our healthcare provider clients (patient names, medical records, insurance, billing data) solely to provide Revenue Cycle Management services. We do not collect PHI directly from patients.

​

2. How We Use Information
​

  • Respond to inquiries and provide services.

  • Improve our website and services.

  • Process claims, payments, denials, and appeals as permitted under HIPAA.

  • Perform analytics using de-identified or aggregated data.

​

We never sell PHI or use it for marketing.

​

3. How We Share Information
​

We share information only as necessary:

  • With trusted service providers under strict confidentiality agreements.

  • With payers and insurers for claims processing.

  • With subcontractors who are also bound by HIPAA Business Associate Agreements.

  • When required by law.

​

4. HIPAA Compliance & Security
​

We maintain robust administrative, technical, and physical safeguards to protect PHI. In the event of a breach, we will notify affected clients as required by law.

​

5. Cookies & Tracking
​

Our site uses cookies for functionality and analytics. You can manage cookie preferences through your browser settings.

​

6. Your Rights
​

  • Website visitors: You may request access to or deletion of your personal information by contacting us.

  • Patients: Requests regarding PHI should be directed to your healthcare provider.

​

7. Changes to This Policy
​

We may update this Privacy Policy. Changes will be posted here with a new effective date.

​

8. Contact Us
​

Crusader Claims RCM LLC

1025 Peerless Crossing NW

Cleveland, TN 37312

Email: hello@crusader.claims

bottom of page