About

Crusader Claims is a premier revenue cycle management company headquartered in Cleveland, TN, dedicated to optimizing financial performance for healthcare providers nationwide. Founded in 2017 by brothers Joe Kugler and Jon Chapman, the company was born from their firsthand insights into the challenges of medical billing and compliance. With Jon's decade-long experience as a clinical nurse at Memorial Hospital in Chattanooga and Joe's administrative expertise at AFC Urgent Care in the same area, they recognized the widespread inefficiencies, underpayments, and regulatory hurdles that hinder practice prosperity—and set out to bridge that gap with expert, compliant solutions.

 

Since inception, Crusader Claims has partnered with healthcare practices across diverse specialties, delivering tailored services that ensure accurate reimbursements, streamlined operations, and peace of mind in an ever-evolving insurance landscape. Our commitment to excellence and client success drives us to stay ahead of industry changes, empowering providers to focus on what matters most: patient care.